FAQs
Do you accept insurance?
All of our therapists are in-network with Cigna and Aetna. Carrie Manning is also in-network with Optum (United Healthcare, UMR, Oscar).
We are out-of-network with BlueCross BlueShield and Medicaid plans.
If we are out-of-network with your insurance, this means that we cannot directly bill insurance for payment. Clients are responsible for paying the full fee at the time of service. You can check with your insurance to see if your policy has out-of-network benefits for mental health. We can provide you with a detailed receipt or “Superbill” if you would like to file for reimbursement. Your insurance company will reimburse you directly (depending on your policy).
Please contact our office for updates about insurance questions.
What are your fees?
Carrie’s fees are $150 per 45-50 minute session
Shana’s fees are $115 per 45-50 minute session
Elora’s fees are $115 per 45-50 minute session
Presley’s fees are $115 per 45-50 minute session
Joy’s fees are $115 per 45-50 minute session
Macy’s fees are $40 per 45-50 minute individual session and $25 per group session
We accept cash, checks, major credit cards, and HSA/Flexible Spending Credit Cards.
Where are you located?
Our office is in the Keller/North Forth Worth area. We are near Central High School across from Dana’s Dance Studio. Our office is on the bottom floor (near the front lobby) of a white building.
5751 Kroger Drive, Suite 114, Keller, TX 76244
What are your office hours?
Mondays — Fridays from 8:00 AM to 5:00 PM
We also have therapists with evening and weekend availability.
Can my child miss school for an appointment?
Yes, we provide an excused absence note if a child misses school. Teachers and schools support parents in caring for their child’s mental and behavioral health. Mental health care is health care. We encourage parents to talk to their child’s teacher or campus counselor for tips about the best time of day to miss school for an appointment. They can help guide parents in deciding what classes/periods are least crucial if the child misses (For example: lunch, co-curr, or advisory periods).
No Surprises Act
You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost. Under the law, healthcare providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.
You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
Make sure your health care provider gives you a Good Faith Estimate in writing at least one business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 800-985-3059.