Client Rights & Resources

At Reach Counseling, we want you to feel informed and supported. Below are important resources regarding your rights, access to records, and how to contact regulatory agencies if needed.

Requesting Your Records

You have the right to access your health care records.

To request records, please submit a written request by email to: info@reachcounselingtx.com

We will respond to your request within 15 days.

Contacting the Texas Behavioral Health Executive Council (BHEC)

Questions or complaints about a licensed professional may be directed to:

Texas Behavioral Health Executive Council
https://bhec.texas.gov/complaints-enforcement-faqs/

Enforcement@bhec.texas.gov

Filing a Consumer Complaint

To file a consumer complaint regarding health care services:

Texas Office of the Attorney General
https://www.texasattorneygeneral.gov/consumer-protection